Unusable Project

Applies to:

QC 11

Issue:

We have a project that became in unusable in our Production environment. The error message we receive is below in the log.

Steps:

Before doing the bellow, please make sure that you have a backup of the project (upgraded or on the old version, so if anything goes wrong you can just upgrade a backup of the project for example). If you do not have a backup, please make one.

Please try the following:

Login to Site administration, expand the problematic project and select the EXTENSIONS Table. If there are records in the table you will need to delete them. Execute the following query:

DELETE FROM EXTENSIONS where EX_VERSION = 10

Where 10 is the record in the EX_VERSION cell. Delete all the EX_VERSIONs form the table.

After that try to login to the project again.

Note that we do not support DB altering that is why it is always good to have a backup of the project.

Additional Info:

Logs:

Failed to Connect Project;

Failed to connect user 'dchampio' to project Enterprise_Rel_1_3 in domain ENTERPRISE;

'STANDARD' extension is not installed in the server. Please contact your Site Administrator.;

Stack Trace:

com.mercury.optane.core.CTdException: 'STANDARD' extension is not installed in the server. Please contact your Site Administrator.

at com.mercury.td.tdserver.api.logics.CQcExtensionsLogic.verifyProjectExtensionsInstalled(CQcExtensionsLogic.java:184)

at com.mercury.td.tdserver.api.logics.CConnectionLogic.connectProject(CConnectionLogic.java:215)

 wrapped in com.mercury.optane.core.CTdException: Failed to connect user 'dchampio' to project Enterprise_Rel_1_3 in domain ENTERPRISE

at com.mercury.td.tdserver.api.logics.CConnectionLogic.connectProject(CConnectionLogic.java:247)

at com.mercury.td.tdserver.requests.ConnectProject.execute(ConnectProject.java:34)

at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:91)

 wrapped in com.mercury.optane.core.CTdException: Failed to Connect Project

at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:98)

at com.mercury.td.web.CAbsServlet.executeFunction(CAbsServlet.java:449)

at com.mercury.td.web.CAbsServlet.processRequest(CAbsServlet.java:441)

at com.mercury.td.web.CTdServlet.processRequest(CTdServlet.java:169)

at com.mercury.td.web.CAbsServlet.doPost(CAbsServlet.java:337)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at com.hp.qc.core.utils.gzipfilter.GZIPFilter.doFilter(GZIPFilter.java:30)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)

at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:153)

at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:481)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)

at java.lang.Thread.run(Thread.java:595)

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