HP Service Manager 7.1x & 9.2x End of Support Reminder

Support Alerts

Hewlett Packard Enterprise would like to remind you of the upcoming End of Support date regarding the above product(s) in your profile.

Key Program Dates:

DATE PROGRAM ACTIVITY
May 31, 2016                    End of Current Product Support for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x
May 31, 2018 End of Self-Help Support for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x

 

DATE PROGRAM ACTIVITY
October 31, 2018 End of Current Product Support for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x
October 31, 2018           
End of Self-Help Support for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x


   
  

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Software Support Online. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your HPE Sales Representative or HPE Business Partner if you need any additional help.

HPE recommends that all customers update to the 9.4x version of Service Manager. Service Manager 9.4x provides the following new capabilities:
Smart Analytics capabilities to accelerate agents efficiency including
Smart search
Hot topic analytics
Smart interactions
In tool reporting and Dashboards to facilitate management decisions
End user Surveys to assess the success of service delivery
Chat to improve time to resolution
Processes Designer improvements to ease administration and upgrade
Integration enhancements to facilitate improved interaction with UCMDB and provide CI normalization
You're receiving this communication either because you're listed as your company's contact for a support contract that includes the product this communication is about or because you're subscribed to receive alerts. Should you no longer be your company's contact for support contracts, please contact your HPE Representative or HPE Business Partner to request the support contract(s) to be updated.

Detailed information regarding this discontinuance can be found at:
https://softwaresupport.hp.com/web/softwaresupport/document/-/facetsearch/document/KM01006232

HPE appreciates your business and looks forward in assisting you with your future software requirements.

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