Deleting from BSM RTSM and EUM Admin View losing CI's and not displaying correctly

1.) Issue deleting from BSM RTSM (unable to delete CI)

Make  note of unique id of object from RTSM

http://BSM-GATEWAY:21212/jmx-console/HtmlAdaptor?action=inspectMBean&name=UCMDB:service=Model%20Services#removeCMDBObject
 
imageCMDBobject.png
 
 

2.) Issue with EUM Admin View losing CI's and not displaying correctly

EUM model validation thru JMX:

  •        Login to gateway server jmx console http://<Gateway>:8080/jmx-console/
  •        Under Topaz, Click “service=EUM Administration Service” then find “validateEumModel()”
  •        Enter the following:

customer id: 1

Eum Model: ALL

Full Model Scan: "yes"

Fix Model If Needed: "yes" ;

  

Go to Admin and then EUM and remove application if any there. Logout and log in to BSM and check.

 

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