BSM 9 Service Start Fails ("File not found")

Sometimes after a BSM 9 install, uninstall, re-install, the BSM service is broken.

In the event of the "File Not Found" error, check the hp_bsm Windows service definition and the actual paths on your system.

"C:\Program Files\HP\TransactionVision\bin\hpbsm_nanny_manager_wrapper.exe" -s C:\PROGRA~1\HP\TRANSA~1\conf\supervisor\manager\nannyManager.wrapper
C:\HPBSM\supervisor\wrapper\wrapper.exe -c C:\HPBSM\conf\supervisor\manager\nannyManager.wrapper
Use regedit and check the value for \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\hp_bsm\ImagePath

In one observed instance, the broken values were in the registry, here:

"C:\Program Files\HP\TransactionVision\bin\hpbsm_nanny_manager_wrapper.exe" -s C:\PROGRA~1\HP\TRANSA~1\conf\supervisor\manager\nannyManager.wrapper

Versus the actual paths on the system:

C:\HPBSM\supervisor\wrapper\wrapper.exe -s C:\HPBSM\conf\supervisor\manager\nannyManager.wrapper

Edit the service definition and test.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk