ALM 12.53 JIRA Integration Connectivity Issues

Applies to:
ALM 12.53 JIRA Integration

Issue:

Following error is received when clicking the "Check Connectivity" button on the Connectivity tab in the HP ALM Synchronizer Client: 
ERROR #1- server.AdapterActivitiesRemote.RMI_CALL_FAILED : Failed to create RMI call checkAdapterConnectivity. Error: Error occurred in server thread; nested exception is: 
java.lang.NoClassDefFoundError: com/mercury/qc/gossip/adapters/qc/QCAdapterConnection

Steps:
Uninstall the ALM Synchronizer and Postgres completely and reinstalled and now both ALM and Jira will connect successfully.

If Integrity check fails: 

Copy the file jp.properties from a working system to the PC having the issue at C:\Program Files\HP\HP ALM Synchronizer\adapters\dat\JIRA



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